Pack your unit carefully, insure it, and ship it to us, using our TRS Service Information Form (above)
Use sturdy boxes-we recommend double-boxing. Please see the packing information below for instructions.
All non-warranty repairs repairs require a $125. non-refundable deposit. You may include payment in the box or call in with a credit card or we can send you a request for payment.
If your repair is under the manufacturer’s warranty, we will need a copy of the sales receipt, there is no deposit required, the manufacturer will cover the repair costs. Most manufacturers will cover return shipping, but the owner is responsible for getting the unit to us.
Units that are tampered with or have been at another shop may be subject to an additional up-front evaluation charge depending upon condition.
If the cost of repairing your unit falls within the option selected on the Service Information Form, (not including shipping charges), we will proceed with the repair and notify you to arrange payment. If the cost will exceed the options we will contact you with an estimate. Shipping charges will be added to the cost of the repair and are not included in the limit.
If you decline an estimate, you are responsible for the shipping charge if you want the unit shipped back to you. We normally ship units back with a signature required unless you specify otherwise. We will not use an account other than our own for shipping. Please do not include shipping labels or account numbers, or ask us to use your shipping account.
Units that are checked out on our test bench and are found to have no problem will be subject to a $125.00 labor charge for time spent testing and evaluating.
If your unit is covered by the manufacturer's warranty, you must provide a copy of your proof of purchase. The manufacturer will pay for the return shipping of your repaired unit.
Payment for completed items costing less then $ 1,000.00 can made online via the link in the invoice, or over the phone with a credit card. If the amount is $ 1,000.00 or greater then we will require the Credit Card authorization Form (Above) to be completed and returned to us so we can process the payment.
How long will it take?
Time for repairs is determined by several factors. Units that are under factory warranty are always handled with the highest priority. We normally will check out in-warranty units within 5 business days after receipt. Length of time in service is also dependent upon how many units we have in service at any given time, availability of parts, nature of the problem, and so on. We will get to each repair as soon as possible. Legacy repairs take the longest.
We will warranty the parts we replace and the service we perform for a period of 180 days from the date of service. Failures caused by misuse or abuse are excluded. If there is a problem with the repaired unit within the warranty period, it is your responsibility to return it to us for evaluation. Shipping costs are not covered under our warranty. Repairs unrelated to the original problem are not covered by the warranty and will be billed separately. We will be honest in our evaluation of any problems that might occur. We have been in business for over 8 years and have many satisfied customers. We service for many of the top brands, and have excellent relationships with all of the manufacturers for whom we provide service.
Items that are completed which have not been paid for within 30 days of completion will be considered abandoned unless other arrangements are made.
Packing your equipment for shipping
If at all possible we strongly recommend that you use the original box and packaging.
If you don't have the original box and packing material, then using the small bubble plastic wrap material as a shock absorbed, tightly wrap multiple layers that are at least 3 inches thick from all sides. Then fit it tightly in a strong box using extra packing material, if necessary.
The unit must be positioned in the center of the box and be able to withstand a drop on its corner, edge or surface. If you are not doing the packing yourself, observe and instruct the packer to the exact procedure because it's the shipping company's policy to refuse to pay any damage claim if the unit doesn't meet their packing standards.
If your unit is packed poorly or if the box is in poor condition, we will repack your unit for the return trip at an additional charge to cover the costs of the, box, material, and labor spent to pack the item properly.
Please use small bubble wrap to wrap your item. WE DO NOT RECOMMEND USING STYROFOAM PEANUTS. Use peanuts as extra filling only after bubble wrapping.